Last updated: 24th February 2026
At Alara Women’s Health, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
- What information we collect
We may collect the following types of personal information:
- Your name, date of birth, address, email, and phone number.
- Health and medical history relevant to your treatment.
- Payment and billing details.
- Information provided through our website, online booking system, or forms.
- Technical information (such as cookies or analytics) when you use our website.
- How we collect information
We collect personal information in several ways, including:
- When you make an appointment, complete forms, or communicate with us.
- Through our booking software, website, and email correspondence.
- From third parties (such as doctors or other health professionals) where you have given consent.
- Why we collect information
We collect and use your information to:
- Provide physiotherapy, allied health, massage, and exercise services.
- Maintain accurate health records.
- Manage appointments, billing, and payments.
- Communicate with you about your care, programs, or updates.
- Meet our legal and regulatory obligations.
- Improve our services and website experience.
- How we use and disclose information
We will never sell or rent your information.
We may share your information with:
- Other health professionals involved in your care (with your consent).
- Service providers who assist us in running our business (e.g. booking software, IT systems, payment processors).
- Regulatory or legal authorities when required by law.
- Storage and security
We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access.
Your information may be stored electronically (with secure systems and password protection) or in paper form (stored securely).
- Accessing and correcting your information
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or out of date.
Please contact us in writing (see details below).
- Website and cookies
When you use our website, we may collect non-identifying information such as IP address, browser type, and pages visited.
Cookies may be used to improve your browsing experience. You can adjust your browser settings to refuse cookies if you prefer.
- Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the date of the last revision.
- Contact us
If you have any questions, concerns, or requests regarding your privacy, please contact us at:
Alara Women’s Health
[Insert clinic address]
[Insert phone number]
[Insert email address]
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
Who we are
Our website address is: https://alarawomenshealth.com.au
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
